The phone isn’t dead — it’s just that no one answers it any more
In clinics, workshops, hospitality, estate agencies, and training providers, the phone remains the first channel. And calls get missed. Because of diaries, opening hours, overstretched teams. Every missed call is a customer ringing the next name on the list.
Voice agents handle 100% of calls, in Spanish, Basque or English, with your brand’s voice. They book, qualify, inform, redirect. Indistinguishable from a human for the majority of routine interactions.
How we build it
1. Conversation flow design
We map with you the 5–10 most frequent scenarios: booking, price enquiry, cancellation, general information, urgency. Each one with a clear flow and its escalation points.
2. Voice cloning + training
We record the person whose voice will be used (with documented consent), or use a premium commercial voice if you prefer not to clone. The model learns cadence, pauses, and expressions typical of your sector.
3. Calendar and CRM integration
The agent checks availability in Google Calendar / Outlook / Cal.com in real time. Books, cancels, reschedules. Creates records in your CRM. Sends confirmations by WhatsApp or email. The agent doesn’t take notes that the team would have to digitalise — it writes directly.
4. Call monitor
Transcription and summary of every call, accessible to your team. Identify patterns, recurring issues, opportunities. If a case was escalated badly, it learns from it.
Languages
Spanish (Spain and LATAM), Basque, English, French, Portuguese and Catalan as standard. For languages with less commercial-quality voice data available, a specific setup may be required.
What changes when this works
- 100% of calls answered — out of hours, Black Friday, August.
- Bookings completed without human intervention in 70-85% of cases.
- Your team frees up hours to handle the cases that do require a human.
- Full data from every interaction in your CRM — no handwritten notes.
When we do NOT recommend this
- If most of your calls are genuine emergencies (medical care, emergencies): always human first.
- If your sector demands explicit personal relationships (high-touch consultancy, luxury): the agent damages perception.
- If your volume is very low (<50 calls/week): the setup is not worth it.
Stack we use
- Vapi / Retell as voice agent orchestrators.
- ElevenLabs for natural voice and cloning.
- Claude 4.5 as the conversational brain.
- Twilio for telephone connectivity.
We start with a diagnostic session
Before quoting the full setup we run a 90-minute session. We look together at your call volume, your calendar, your CRM and the languages you need, and we leave with an honest recommendation: whether this service fits where you are right now, or whether it makes sense to start with something else.
We don’t charge for that session. If you’re interested, get in touch.